Refund policy

Refund & Exchange Policy

At Zebe Modernist Esthetics, we prioritize customer satisfaction. If you are not fully pleased with the items you receive, we’re here to help. We offer a 15-day return and refund policy, starting from the day you receive your order. However, please note that used and opened products cannot be returned or refunded.

Return & Refund Policy

We will accept returns or refunds for damaged products under the following conditions:

  1. The product must be in its original condition.
  2. The product must be unopened and unused.
  3. The product must be sent back within 15 days of delivery.
  4. A valid proof of purchase and receipt is required to process a refund.

How to Return a Product

  1. Take clear images of the damaged or faulty product.
  2. Email us at zebeesthetics@gmail.com with the details of your return request.
  3. Dispatch the product back to the following address in its original sealed packaging:
    Office No.20, Sheerazi Street, Near Fun Dunya, Harbanspura Road, Lahore.

Refund Process
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. Approved refunds will be processed via the original payment method (e.g., Cash on Delivery).

Exchange Policy

We will exchange any product that was wrongly delivered instead of your original order under the following conditions:

  1. The product must be in its original condition.
  2. The product must be unopened and unused.
  3. The product must be sent back within 15 days of delivery.

The fastest way to resolve an exchange is to return the incorrect product. Once your return is accepted, you can place a separate order for the correct item.

How to Exchange a Product

  1. Email us at zebeesthetics@gmail.com with details of your exchange request, including:
    • Your order number.
    • Details of the products you ordered and received.
  2. Dispatch the product back to us in its original sealed packaging at the above-mentioned address.

Non-Returnable Products

We cannot accept returns or refunds for the following:

  1. Products that are used or opened.
  2. Products with damaged shipping boxes caused by the customer.
  3. Sale items or gift cards.

Order Cancellation

If you need to cancel your order, please contact us within 24 hours of placing it. Cancellations are only possible if the order has not been dispatched.

If the order has already been dispatched, it cannot be canceled.